This policy applies to items bought through the ACSA online shop and collected from ACSA reception in Thornbury.

No refunds

We do not offer refunds on any purchase. We also don’t offer refunds or exchanges for change of mind.

Sizing exchanges

If an item doesn’t fit, we’re happy to exchange it for a different size, subject to availability. For hygiene reasons we can only exchange items that are unworn, unwashed and in their original condition. If your size isn’t in stock, we’ll give you a store credit to use on a future purchase.

Faulty or not as described

This does not limit your rights under the Australian Consumer Law. If your item is faulty, not as described, or doesn’t do what it’s meant to, you’re entitled to a repair, replacement or refund.

How to arrange it

Come to ACSA reception at 325a Darebin Rd, Thornbury, or email enquiries@acsamelbourne.com.au with your order details, and we’ll sort it out.