Members · Thornbury, Melbourne

Thinking of
cancelling?

Life gets busy — that’s usually all it is. Most members who nearly cancelled just needed a lighter week or a short break. Both take two minutes to set up.

Switch to 1 class a week · $25/wk Pause my membership

I still want to cancel ↓

01Before you decide

Don’t lose what you’ve built

You’ve already done the hardest part — you started. Skills fade slowly, but routine fades fast. Most people who cancel outright plan to come back “in a few months” — and starting again from zero is far harder than keeping one class a week ticking over.

If time or money is the squeeze, there’s a lighter way to stay in the room.

Two members working focus mitts together in a Muay Thai class at ACSA Thornbury

02Two easier options

Keep the habit — without the full load

Both are set up online in a couple of minutes. No lock-in, change anytime.

Train once a week — $25/wk

One class a week keeps your timing, your fitness base and your place in the room. Upgrade back to 2–3 classes whenever you’re ready.

Switch to 1 class a week

Pause for up to 8 weeks

Travelling, injured or flat out at work? Suspend for 1–8 weeks. Payments stop, and your membership resumes automatically on your return date.

Request a suspension

Not sure which fits? Email enquiries@acsamelbourne.com.au or call 1800 736 888 — we’ll sort it in one reply.

03If you still want to go

How cancelling works

When does my cancellation take effect?

14 business days after you submit the form below. Any payments that fall inside the notice period still run as normal.

Can I keep training during the notice period?

Yes. Your membership stays active until your end date, so you’re welcome to train right up to it.

What if I change my mind later?

You can rejoin anytime — but memberships are at the rates current when you rejoin. Today’s rate isn’t held for you. If you’d rather keep it, the $25/wk 1-class option holds your membership open.

04Cancellation form

Cancel your membership

If a lighter membership or a pause doesn’t fit, complete the form and we’ll take care of the rest. Cancellations are only processed through this form.

Full Name(Required)

Mobile(Required)

Email(Required)

Cancellation Date(Required)

*All cancellations require a 14 day notice period.

Reason for cancellation:(Required)

We’re sad to hear you’re leaving and want to hear your feedback.

Do you have any feedback about your experience at ACSA?

We’re all about improvement at ACSA. What do you think we can improve on?

What factors would have kept you training at ACSA?

Aggrement(Required)

I have read and agree to the cancellation policy.

Signature(Required)

05The details

Cancellation policy

›Requires 14 business days’ notice.
›All cancellations must be submitted via acsamelbourne.com.au/cancellation.
›Cancellation start dates will only commence 14 business days from when the online form is submitted.
›Requests made by phone, email, or message cannot be processed.
›No suspensions can be made once a cancellation is lodged.
›Cancellations cannot be processed if a member has pending missed payments owing on the account. Missed payments must be cleared before the cancellation can be processed.